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    • Privacy Policy

    Status: July 2025

    Grow Ecom takes the protection of your personal data very seriously. We treat your data confidentially and in accordance with applicable data protection laws and this privacy policy.

    1. Data Controller
    Responsible for data processing on this website:

    Grow Ecom
    195 rue Pierre et Marie Curie, 27310 Bourg Achard – France
    Email: info@softload.fr
    Website: https://softload.fr

    2. Collection and Processing of Personal Data
    We process personal data only when necessary to provide our website and services. This includes:

    • First and last name
    • Email address
    • Payment data (e.g. transaction ID, payment method)
    • IP address
    • Order details (product, amount, time, status)

    Processing is based on Article 6(1)(b) GDPR (contractual necessity) and Article 6(1)(f) GDPR (legitimate interests).

    3. Sharing Data with Third Parties
    Data is only shared if legally permitted or with your consent. Typical recipients include:

    • Payment processors (e.g. PayPal, Stripe, etc.)
    • Email service providers (for product delivery)
    • Hosting and IT service providers
    • Anti-fraud and compliance partners

    4. Data Retention and Deletion
    We store personal data only as long as necessary for its intended purpose or to meet legal obligations. Order data is generally retained for 10 years in accordance with French commercial law.

    5. Cookies and Tracking
    Our website uses cookies to enable essential functions and improve your experience. The legal basis is your consent (Art. 6(1)(a) GDPR) or our legitimate interest (Art. 6(1)(f) GDPR).

    You can disable cookies in your browser settings. This may affect website functionality.

    6. Your Rights
    You have the right to:

    • Access your stored personal data
    • Request corrections
    • Request deletion of your data (subject to legal retention)
    • Restrict processing
    • Object to processing
    • Withdraw consent at any time

    To exercise your rights, email: privacy@growecom.com

    7. Data Security
    We use technical and organizational security measures to protect your data from unauthorized access or loss. Our servers are located in secure data centers within the EU.

    8. International Data Transfers
    If data is transferred outside the EU, this is done in compliance with applicable legal safeguards such as EU Standard Contractual Clauses or transfers to countries with adequate protection.

    9. Contact for Data Protection
    For any questions about data protection at Grow Ecom, please contact: privacy@growecom.com

    10. Changes to This Policy
    Grow Ecom may update this policy at any time.

    Last update: July 2025