Complaints policy

Do You Have a Complaint?

At Grow Ecom, we are committed to offering you the best possible service, with professionalism and care.
Despite all our efforts, an error may occur or you may be dissatisfied for other reasons — we’re only human, after all.

If that happens, we encourage you to contact us right away so we can work together to find an appropriate and satisfactory solution.

We assume that all complaints are submitted in good faith and reflect genuine and legitimate concerns.
Your feedback gives us an opportunity to correct any mistakes and continuously improve our service.

Every complaint is handled with the utmost attention and seriousness.

Complaint Form

To file a formal complaint, you can use the contact form available on our website:
Contact Us

If our live chat is available, feel free to use it to reach our customer service team directly.

You will receive a response within 14 working days, sent to the email address you provided.
If your case requires more time, we will inform you of the delay and the next steps in the process.

Thank You

If you take the time to report an issue, we truly appreciate it.
By doing so, you’re giving us a second chance — and we’re committed to doing everything we can to make sure the problem doesn’t happen again.

For service improvement purposes, we may record complaints and include them in our internal quality evaluations.
Rest assured: your personal information will always be handled with confidentiality and care.