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    • Trust & Security

    Trust is the foundation of every transaction

    At Grow Ecom, we prioritize your security, privacy, and transparency throughout your entire experience. Our systems and processes are built using modern technologies, regularly audited and optimized to meet the highest standards.

    Data Protection & Legal Compliance

    We strictly comply with the EU General Data Protection Regulation (GDPR) and all applicable data protection laws. Your personal data is processed only for legitimate, contract-based purposes—and never sold to third parties without your explicit consent.

    Our commitments:

    • Data processing under Art. 6 GDPR (contract fulfillment & legitimate interest)
    • Transparent and accessible privacy policy
    • Internal access to personal data is limited on a “need-to-know” basis
    • No sharing of payment data with third parties outside contractual service providers

    Secure Ordering Process

    Grow Ecom uses both automated and manual verification systems to ensure all transactions are safe:

    • Risk scoring for suspicious transactions (e.g., mismatched IP and billing country)
    • Optional Two-Factor Authentication (2FA) for account creation
    • CAPTCHA systems to prevent bot activity in forms
    • Session monitoring to detect unusual access patterns
    • Limitations on simultaneous transactions
    • Real-time payment monitoring with fraud detection filters
    • Blacklist matching for known fraudulent behaviors

    Secure Payment Processing

    Grow Ecom works exclusively with certified and internationally recognized payment service providers that are PCI DSS compliant:

    • Card & Wallet Payments: Visa, Mastercard, AMEX, Apple Pay, Google Pay, PayPal
    • Open Banking: Volt, Noda
    • Cryptocurrencies: CoinPayments, Cryptomus (Bitcoin, Ethereum, USDT, etc.)

    💡 Your payment data never touches our servers. All transactions are encrypted and processed directly through our payment partners’ systems.

    Hosting & Infrastructure

    Our systems are hosted in Hetzner’s high-security data centers in Germany—among the most trusted and advanced in Europe.

    • ISO 27001-certified data center
    • Geo-redundant power supply & fire protection systems
    • 24/7 monitoring with access control and CCTV
    • Multi-layer firewall and DDoS protection
    • Daily backups on separate systems
    • Disaster recovery plans & data integrity checks

    Transparency & Clear Communication

    At Grow Ecom, we believe in no hidden fees or vague policies. We communicate openly at every step:

    • Clear general terms and product conditions
    • Full disclosure of any service or transaction fees before payment
    • Order confirmation emails with all details
    • Visible product info (region, duration, redemption status)
    • Real-time order tracking in your customer account
    • Revocation notice for digital products under Art. 16 lit. m GDPR
    • Warnings for incorrect region, email, or payment selections
    • Full order history available in your customer dashboard
    • Documentation and order logs for customer support resolution

    Fraud Prevention & Compliance

    We work with trusted partners in the fields of KYC (Know Your Customer), AML (Anti-Money Laundering), and fraud prevention to ensure platform integrity.

    • Real-time transaction screening
    • Manual ID verification when necessary (per French regulations)
    • Order blocks in case of suspicious or conflicting data
    • Automated detection and blocking of bot-generated multiple orders
    • Collaboration with authorities in criminal investigations

    Technical Security Overview

    • TLS/SSL encryption across the entire website
    • CSRF protection for all forms
    • CAPTCHA for sensitive actions (login, checkout, registration)
    • XSS & SQL injection filters at server level
    • Login rate-limiting mechanisms
    • Automated log analysis to detect anomalies
    • Ongoing system updates & patch management

    Trust Through Transparency

    Grow Ecom SASU
    195 rue Pierre et Marie Curie, 27310 Bourg Achard – France
    info@softload.fr

    Questions about security or data privacy?
    Our compliance team is here to help:
    info@softload.fr